Terms & Conditions
Peak Performance and Rehab
Terms and Conditions for Remote Physiotherapy Services
Please read these Terms and Conditions("Agreement") carefully before using our remote physiotherapy website("Website"). This agreement governs your access and use of our website and the remote physiotherapy services provided through it. By accessing or using our website, you agree to be bound by this agreement. If you do not agree with any part of this agreement, you may not access or use our website or services.
1. Services:
1.1 Our website provides remote physiotherapy services, including consultations, assessments, exercise programs, and educational content.
1.2 The remote physiotherapy services are intended for informational and educational purposes only and should not replace personalized professional medical advice or treatment. It is always recommended to consult with a qualified healthcare professional for proper diagnosis and treatment.
2. Eligibility:
2.1 To use our remote physiotherapy services, you must be at least 18 years old or have the consent of a parent or legal guardian. If the client is under the age of 18 communication will be conducted via group chat, which will consist of the child and one guardian.
2.2 You are responsible for providing accurate and up-to-date personal and medical information during the registration and consultation process.
3. User Responsibilities:
3.1 You agree to use our remote physiotherapy services responsibly and in accordance with this agreement, as well as applicable laws and regulations.
3.2 You acknowledge that the success of your remote physiotherapy program depends on your active participation, adherence to instructions, and honest communication with the physiotherapist.
4. Privacy and Confidentiality:
4.1 We are committed to protecting your privacy and confidentiality. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
5. Intellectual Property:
5.1 All content provided on our website, including text, graphics, images, videos, and logos, is the intellectual property of our website or its licensors and is protected by copyright laws.
5.2 You may not reproduce, modify, distribute, or use any of the content from our website without prior written permission.
6. Limitation of Liability:
6.1 We strive to provide accurate and reliable information and services, but we make no warranties or representations regarding the completeness, accuracy, or reliability of any content or services provided through our Website.
6.2 To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use or inability to use our remote physiotherapy services.
6.3 You acknowledge and agree that our website and remote physiotherapy services are not intended to replace personalized professional medical advice or treatment. We are not responsible for any adverse outcomes, including but not limited to death or injury, resulting from your use of our services or reliance on the information provided.
6.4 It is your responsibility to consult with a qualified healthcare professional for proper diagnosis and treatment. Any actions you take based on the information provided through our website or remote physiotherapy services are taken at your own risk.
7. Modifications:
7.1 We reserve the right to modify or amend this agreement at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.
8. Governing Law:
8.1 This agreement shall be governed by and construed in accordance with the laws of Hong Kong SAR. Any disputes arising out of or relating to this agreement shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.
9. Appointment Booking:
9.1 It is the sole responsibility of the client to book their appointments through our online booking system.
9.2 The client must ensure that all booking information, including the desired date, time, and session type, is accurate and up-to-date.
9.3 We shall not be liable for any missed or rescheduled appointments due to errors or omissions made by the client during the online booking process.
9.4 The client acknowledges that appointment availability may vary and is subject to the scheduled availability of our physiotherapists.
10. Billing and Insurance:
10.1 We do not accept bulk billing for our remote physiotherapy services.
10.2 The client is responsible for the payment of fees associated with the remote physiotherapy sessions.
10.3 Depending on your personal insurance coverage, you may be able to claim reimbursement for the remote physiotherapy sessions. It is your responsibility to verify the terms and conditions of your insurance policy and submit any necessary claims.
10.4 We will provide you with an invoice or receipt upon request, which you can use for insurance claims or other reimbursement purposes.
11. Communication and ResponseTimes:
11.1 We strive to provide timely and effective communication with our clients.
11.2 Outside the initial consultation and the scheduled weekly phone or video call, communication with the physiotherapist will primarily occur through messaging via the Truecoach app.
11.3 We aim to respond to client messages within 1-2 business days. However, response times may vary depending on the volume of inquiries and the complexity of the questions.
11.4 Urgent or time-sensitive matters should not be addressed through the messaging system, and you should seek immediate medical attention if necessary.
12. Termination:
12.1 We reserve the right to terminate or suspend your access to our website and remote physiotherapy services at any time and for any reason, without prior notice.
12.2 Upon termination, your right to access and use our website and services will immediately cease, and any remaining appointments or services will be canceled.
13. Severability:
13.1 If any provision of this agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
14. Entire Agreement:
14.1 This Agreement constitutes the entire agreement between you and Peak Performance and Rehab regarding the remote physiotherapy services and supersedes all prior agreements and understandings, whether written or oral.
15. Cancelation of sessions. If you are late for a session or if you or we cancel or rearrange the session:
15.1 If you are late: If you are late arriving at a session, the session will begin on your arrival and continue until the time when it is scheduled to end. If you wish the session to overrun, and we agree/are able, then you may be charged (to your discretion) for the extra time we spend in providing the services.
15.2 If you cancel or do not turn up for a session: If you have booked a session, and you cancel with less than 24 hours' notice or do not turn up for the session, then you are liable to pay the cost of that session. Please be aware that in many cases, insurance companies will not cover our fees if you have not turned up or canceled with less than24 hours' notice. Therefore, if your insurance company will not pay, you will be personally liable for such payment.
15.3 If we cancel: On occasion, we may have to cancel a scheduled session. This may occur, for example, if a staff member is sick or unable to work. If we must cancel a scheduled session, we will book you another appointment as soon as reasonably possible. No charge will be made to you for the session canceled by us.
16. Accepted Forms of Payment:
16.1 Accepted forms of payment for our remote physiotherapy services are Stripe-supported cards. This includes major credit and debitcards.
16.2 In addition to card payments, you may also have the option to pay by bank transfer if you have received an invoice. Please contact us for further instructions if you wish to make a payment via bank transfer.
17. Subscriptions and Renewals:
17.1 Subscriptions for our remote physiotherapy packages are set up upon the initial payment and will automatically renew monthly unless canceled.
17.2 If you wish to change your subscription package, please contact us at info@peak-ppr.com to discuss the available options.
17.3 If you no longer require our remote physiotherapy services, please cancel your subscription directly with your bank and notify us. Please note that cancelation requests must be made prior to the next billing cycle to avoid being charged for the subsequent month.
18. Online Content Orders:
18.1 When placing an order for any online content, such as educational materials or programs, please be aware that there is no right to cancel or receive a refund once the content has been accessed, unless there is a problem with the content itself.
18.2 If you encounter any issues with the content, please contact us within a reasonable timeframe to discuss the matter and potential solutions.
19. Confirmation of Orders and Payment:
19.1 Your credit card or debit card will only be charged when you confirm your order for our remote physiotherapy services or any associated products.
19.2 Prior to the completion of your order, you will have the opportunity to review and confirm the details, including the total amount to be charged.
By accessing or using our remote physiotherapy services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns, please contact us at info@peak-ppr.com
